Van Vuong, Network Systems Administrator at Rio Hondo College.
Van Vuong shares his experience working with custom network solutions provider, NE Systems, and their chief engineer Ed Padilla, since 2003.
Problems with flow network, network not being optimized and not utilizing the resources at hand that were available. Without having the knowledge to fully implement and optimize new network hardware that was purchased, the network was performing as poorly as before, if not worse since we weren’t using it correctly.
Prior to having NE Systems come out and take a look at what was going on with Rio Hondo’s malfunctioning network, I had already known Ed for a few years and knew about his company – NE Systems. Since we already had that longstanding professional relationship, I knew what Ed and NE Systems were all about and what they were capable of. As a result, I had nothing but the utmost confidence in them.
Rio Hondo College was experiencing problems with flow network. The campus network was not optimized or utilizing the resources that were on hand and they did not have the advanced knowledge required to fully implement and optimize what they had on hand.
It’s a common story you hear, about how most companies/enterprises started out just connecting ports, focused on getting people online, without realizing that their network is not optimized for the growth that a certain company/enterprise has experienced over the years, much less accommodate the growth that the company/enterprise continues to experience in the future. Eventually you realize that something needed to be planned out in order to implement a network architecture that is designed to handle enterprise sized network demands, allowing that growth, and any future growth, to happen.
What Ed brings along with him is a set of ‘core competencies’ that we recognized within him immediately.
During that first time meeting with him, he immediately knew our network and knew what we were using – he used to work for the manufacturer of our network components (Cabletron), so he was very competent and capable with that technology.
What Van really liked however, and what stood out for him, was how Ed made some minor tweaks and modifications to their existing network, utilizing some stuff that they had lying around, to instantly improve their existing network’s performance in order to hold them over until the new network architecture was implemented.
He gave us advice on how we could further improve it – this is what you can do today using what you have today just tweaking it there and optimize here, what can be improved in the architecture.
So even though the first visit was just meant to be an assessment of the client’s network in order to identify the specific problems that were at play, and how they would need to be addressed, Ed was able to take resources that the client had on hand, not in use, and implement them on the spot to instantly improve the existing network’s performance to hold them over until the planned improvements to the network architecture were implemented.
The central network architecture that was implemented at Rio Hondo College was a future proofed network plan that would accommodate for future upgrades and was manufacturer agnostic, where as long as the client sticks to the plan and how it’s laid out, the network will stay optimized and remain functioning properly.
We have been with Ed for about 10 years now, after the initial engagement and him coming and straightening us out and coming up with a good plan to move us forward, now if things get old, things need to get swapped out, what are the options for swapping out old hardware with new hardware. Standard network stuff, we never had any problems after that.
Yes, I recommend him, and I would say this: I always tell potential new clients, with a caveat, I completely trust NE Systems for those core competencies, for those things I know they have experience implementing, certain sets of skills: networking, wireless, security, firewall – these skills i know they can provide and implement an end to end solution that I know they have done for myself and other customers. I recommend exactly that, just what I know what he’s good at.
They’re not just proposing theories at NE Systems, or ideas, they’re actually proposing architecture for a network that they already proven and implemented somewhere else.
Matthew Kiaman, Pasadena City College
I have known NE Systems and Ed Padilla since 2013.
I was introduced to NE Systems by my colleague who previously worked at Rio Hondo College. I learned that NE Systems had been assisting Rio Hondo for years in managing and stabilizing their network. I was introduced to NE Systems when we were in the middle of implementing a new ERP on an accelerated schedule. During this hectic time, our network began to experience catastrophic crashes regularly. We made the call to NE Systems to take a look at our network and identify the causes of these failure.
Beyond resolving the catastrophic and regular network crashes, we looked to consolidate multiple network appliances and provide Pasadena City College a greater return on our investment through simplified management, reduced space needs in our network rooms and reduced power consumption.
There is always hesitation when working with a new vendor. However, knowing NE Systems had existing community colleges as their clients helped build initial trust. Beyond the initial fears, Ed Padilla was extremely responsive at all levels. He communicated well and was honest about what NE Systems could deliver. This helped build trust.
We found a reliable vendor who delivers what is promised and flexible enough to work within our constraints.
Communication and expertise. We have had vendors look at our network before NE Systems and provide varying levels of inaccurate information. In one case, we were recommended to run a completely new infrastructure to address issues in transporting video. NE Systems’ expertise allowed us to precisely identify which equipment needed to be replaced and which only need to be reconfigured.
Reliability, communication and expertise.
Expertise on multiple platforms. Many vendors understand only Cisco or only HP, etc. However NE Systems was able to support us in making changes to and optimizing equipment we currently own from multiple vendors.
I haven’t been contacted. I believe most clients want to know that a vendor will deliver on what they are expected to deliver. From my experience, NE Systems delivers consistently.